November 21, 2011
Notice to Vermont and Maine Customers
If you have accessed your Steam account since November 10, 2011, you likely already know that our Steam forums were defaced on the evening of Sunday, November 6; this notification relates to that incident. We are sending you this additional notice because it is required by your state's law.

We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have any evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating, and we have alerted federal law enforcement authorities of this incident.

We don't have evidence of credit card misuse at this time. Nonetheless, you should watch your credit card activity and statements closely. You can also remain vigilant by monitoring free credit reports. Visit to find out more about obtaining free credit reports.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn't be a bad idea to change your Steam account password as well, especially if it is the same as your Steam forum account password.

If you have any questions please do not hesitate to call toll-free at 1.855.770.0004 between 8 a.m. and 5 p.m. Eastern Time, Monday through Friday. When prompted, please enter the following 10-digit reference number: 8258111611 or visit

Again we apologize for any inconvenience this incident has caused you.

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