You're emailing John Schoenick.
If you need customer service or technical support regarding Steam or Valve games, visit Steam Support at https://help.steampowered.com, where we can most efficiently direct your issue to the attention of the right team.
Valve Employees will never ask you for personal or account information, on Steam or anywhere else. You can safely ignore anyone who claims to have mistakenly reported you - that will not get you banned. If you need help with your Steam account, go to https://help.steampowered.com.